Protect Your Investment with the website
Maintenance Plan
Hilltop takes on the task of making sure your site is protected, maintained, backed up and secure.
Protect your investment by making sure your website is protected secure optimized
Yes! Your website is live! 🎉🎉 Now it’s time to protect your investment. You’ll want it to be secure, maintained, and protected from malware and hackers that can take your site down and destroy your Google rankings. You don’t want things to get wonky because you havn’t made a plan for regular updates and maintenance.
Hilltop is here for you! Hilltop has maintenance plans available to keep your site running and performing like a well oiled machine. Maintenance, backups, security, everything you need to make sure the site as a whole is protected and running quickly and efficiently so that you can focus on growing your business.
What's in the plan?
Here’s the key components of our maintenance plan that takes care of your website, allowing you to keep focusing on your business:
Website hosting
Hosting is the foundation of your website. Security, performance, speed, and ease of use are dependent on it. Hilltop offers premium hosting for all our clients so you have a safe and secure home for your website.
Website Updates
Your site is updated, maintained, and running smooth and fast. Out of date plugins are the #1 leading cause of website hacks. Hilltop monitors and updates your plugin, WordPress and theme updates for you.
Monitoring & Security
Your site is monitored and protected from potential hacks or malware that can cause harm to your site. Through our monitoring and security tools, your site is protected through daily scanning and monitoring.
Backups & Restore
Your site is backed up weekly in multiple locations and can be restored at any time. If you ever need your site restored, transferred, or downloaded, we offer external backups and restore points for our clients.
Website Optimization
In order for your site to load fast, perform well and to make sure it operates at a good speed, the files, database and media files need to be optimized. Special tools are used to keep the site optimized and running smoothly and cleanly.
Monthly reporting
You shouldn’t have to reach out to Hilltop to find out what’s going on with your site. We deliver an in-depth monthly report which highlights activity and performance on your site.
Priority Support
As a client, you get priority support. We will set up exclusive contact details for you to reach out whenever you need an update, addition or when you have any questions. When you contact us we usually respond within 24 hrs.
Personal Consultations
You’re in the Hilltop Family now and we know what is happening on the digital side of your business on the regular. That allows us to consult with you on strategy, marketing ideas and conversion best practices.
SSl Certificate
Website visitors know they should be wary of sites without the padlock (SSL Certificate). Hilltop gives you what you need to keep the padlock and stay on your site browsing and learning about what you do.
Every website needs a privacy policy. But how do you know it is up to date with current legal policies? We offer a privacy policy which automatically generates and updates based on what is needed for current compliance.
Here for you for updates
As a client on the premium or enterprise plan, Hilltop offers complimentary time (between 1-4 hours) depending on your plan) for ongoing website updates, additions or changes. You’ll have the peace of mind knowing that if you have a change or update to make, you are covered. With the maintenance plan, your site is safe and Hilltop is in your corner for any quick updates or any issues you may have.
Additionally, all care plan clients get Hilltop’s reduced hourly rate.
Standard
Standard Maintenance-
Standard Hosting
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SSL Certificate
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Website Updates
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Monthly Website Backups
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Standard Website Optimization
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Level 1 Monitoring & Security
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Uptime Monitoring
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Monthly Reporting
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Standard Support
Premium
Premium Maintenance-
Premium Hosting
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SSL Certificate
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Website Updates
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Daily Website Backups
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Premium Website Optimization
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Level 2 Monitoring & Security
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Uptime Monitoring
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Monthly Reporting
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Priority Support
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Up to 1 hour/month of time
Enterprise
Enterprise Maintenance-
Enterprise Hosting
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SSL Certificate
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Website Updates
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Daily Website Backups
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Enterprise Website Optimization
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Level 3 Monitoring & Security
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Uptime Monitoring
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Monthly Reporting
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VIP Support
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Up to 3 Hours/month of time
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Quarterly website review call
No contracts, this can be a month-by-month service.
No cancellation fees.
This is available for all websites that we launch, and we also reserve the right to propose an onboarding fee for sites not developed by Hilltop if it needs additional work to bring it up to our standards for security and maintenance.
The risk of not having your site properly maintained
website hack
If your website isn't maintained or protected, it's not a question of "if" but "when" a hack will occur.
poor performance
If your website isn't optimized, it will load slower, causing your visitors to leave. This can impact your conversions and sales.
NO Backups
If your website isn't consistently backed up, you could be in danger of losing all the content & data when a breach happens.
SEO IMPLICATIONS
If your website isn't maintained and optimized, Google knows and ranks it lower.
Credibility
If your website has glaring issues such as a missing SSL certificate or notices an unsecure connection, it can affect your traffic and your brand credibility.
It's all on you
By not having your website maintained, everything covered in our maintenance plan is on you and will cost you in tools, time, and unnecessary stress.
FAQs
Some answers to the most frequently asked questions about our website care plan.
Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for.
If we’re building your website, there is no set up fee as long as it’s within a 90 day period.
If, after 90 days, you would like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
We will always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we will give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you would like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
No. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
